MCA KEILOR

Automotive > Motorcycles and Scooters

MCAS use dynamic IP Address determination to detect which country a customer is viewing our website and where they reside. This allows us to display the correct pricing information and shipping charges determined by your IP address and country of origin/residence.

We reserve the right to alter or deny purchase where the customer has arrived at our website via a proxy service or where due to the vagaries of the Internet our website has incorrectly determined the origin of the website visitor.

Customers - Please ensure your contact details (including your email address and phone number) are correct. This ensures that you receive a prompt response. We cannot always correct a fault in an email address as it is not always obvious. If you want your parcel left at your front door, we are NO LONGER responsible for your item once it has been delivered.

Orders and emails are printed off every weekday morning, not on weekends. If you place an order on Saturday, Sunday or Friday afternoon, your order will not be attended to until Monday.

All Australian orders will be confirmed and freight amount advised before shipping or payment. If you are located outside of Australia and order online via the website, postage is charged by our current international rates, which can be qouted (see here for details relevant to our New Zealand customers), please contact our team at [email protected] for international shipping qoutes.

Orders with direct deposit payment method, will receive our bank details via email once items have been confirmed in stock. The order confirmation email will not contain bank details. Do not deposit funds into our account until you receive an email confirming your order including our bank details.

We strive to offer 100% satisfaction. In order to achieve this, we request all the information supplied is as accurate as possible. We require the brand, model, capacity and year of your motorcycle(s) along with any modifications.

We must be notified in advance for all returns. We cannot accept any returns without prior notification. Please email [email protected] or phone 02 9648 1400 to arrange a return.

If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, however goods must be in the original packaging, unused and sent at your shipping cost. We will happily exchange, credit or refund. We will not accept returns on "Special Order" items.

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